FAQ

What kinds of payment do you accept?
We accept all major debit/credit cards (MasterCard, Visa, American Express etc.)

What is your return policy?
You may return items or package with its original packaging within 10 days of delivery for a full refund. We will refund the shipping cost only if the return is a result of our error. Other than that you have to pay for the return shipping cost.  

My order was broken/defective when it arrived, do you give refunds?
We are NOT liable for any item/package damages incurred during transit. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after we receive returned the damaged or defective product (No additional shipping or handling fees for replacement shipments).

How long will it take for my pre-ordered purchase to ship?
We use the US Postal Service / UPS Ground to ship out orders. Pre-ordered items will take about 1-2 business days to process once the item has arrived in-store.

How long will it take to ship my order?
It depends on the items. It usually takes 2 to 8 business days.

Do you ship to overseas?
Unfortunately, we are having technical issues for international shipping. We are going to provide international shipping in the near future.

Can we buy just posters?
Posters can only be purchased with their respective albums unless it officially produced as a merchandise like poster set. 

Are you sure it is all authentic merchandise?
No Kidding! We donít make or we donít sell any kinds of fake merchandises. We only serve our customers with 100% Official Products.
We are getting new shipments from Korea every twice a week. Feel free to buy your favorite KPOP albums and merchandise from us.